Request Account and Data Deletion
Use this form to request permanent deletion of your Juz Coffee account and the personal data associated with it.
You can submit a request even if you have uninstalled the app. Please provide the email address, mobile number or username registered to your account.
We will verify account ownership before completing deletion. Submitting this form does not immediately delete your account.
Please do not include passwords, one-time verification codes or payment card details.
What Happens After You Submit
JUZ Coffee, operated by JUZ COFFEE (M) SDN. BHD., will process your request to permanently delete your account and associated personal data.
1. We verify account ownership
We will verify your request using the contact information registered to your JUZ Coffee account. If additional information is necessary, we will contact you. Please do not include passwords, verification codes or payment card details in this form.
You can submit your request through this page without reinstalling the app.
2. We delete your account and associated data
Once your identity is verified, we will permanently delete your account and its associated personal data, including your profile information, registered contact details, login credentials, account preferences, and account-linked rewards and voucher information, except for the limited records described below.
Where service providers hold this information on our behalf, we will instruct them to delete it, subject to applicable legal retention requirements.
3. Limited financial records may be retained
Order, payment and wallet transaction records required for tax and accounting purposes will be retained for the applicable seven-year statutory recordkeeping period. We retain only the information necessary to fulfil these obligations.
If a specific legal obligation requires longer retention, we will retain only the affected records for the required period. Retained information will have restricted access and will not be used for marketing. It will be securely deleted when its required retention period ends.
4. Processing time and confirmation
We normally complete deletion within 30 calendar days after verifying account ownership. If additional time is necessary, we will explain the reason and provide an expected completion date.
We will notify you when deletion is completed. Account deletion is permanent, and the deleted account cannot be restored.
5. Wallet credit, rewards and outstanding orders
Before completing deletion, we will explain how any remaining wallet credit, points, vouchers and outstanding orders will be handled under the applicable terms. You do not need to spend your remaining balance before submitting a deletion request.
For further information about how we handle personal data, please read our Privacy Policy.